Zendesk
The complete solution for customer service.
Customers
100,000+
Languages Supported
30+
Fortune 500 Customers
48%
About Zendesk
Zendesk offers a comprehensive suite of products designed to improve the customer experience. This includes Zendesk Support, a robust ticketing system; Guide, for creating knowledge bases; Chat and Talk for real-time live chat and call center support; and Sell, a sales CRM. The platform is highly extensible through APIs and a large marketplace of third-party apps, integrating with tools like Salesforce, Slack, and Jira. Zendesk serves businesses of all sizes, from startups to large enterprises, helping them build out their customer support operations, manage conversations, and analyze performance to improve customer satisfaction.
Core Product Suite
Zendesk Suite
An omnichannel solution bundling support, guide, chat, talk, and more into a single package.
Zendesk Support
A system for tracking, prioritizing, and solving customer support tickets.
Zendesk Guide
A smart knowledge base for self-service and to empower agents.
Zendesk Chat
Live chat software to connect with customers on websites and mobile apps.
Zendesk Talk
Call center software for more personal and productive phone support.
Platform Features
Unified Agent Workspace
Provides agents with a single view of the customer history and conversation across all channels.
Ai & Automation
Includes Answer Bot for self-service, intelligent routing, and automated workflows to handle common questions.
Analytics & Reporting
Tools to measure and improve the customer experience, from team performance to customer satisfaction.
Marketplace
Over 1,200 apps and integrations with popular business tools like Slack, Jira, Shopify, and Salesforce.