Waitwhile
Queue management, appointment scheduling, and real-time analytics that transform service moments.
Trusted by
10k+ businesses
Customers served
300M+
Locations worldwide
50,000+
G2 Rating
4.9/5
About Waitwhile
Waitwhile provides a comprehensive suite for managing customer flow, combining virtual queue management for walk-ins with a robust appointment scheduling system. The platform is designed to eliminate physical lines and enhance service experiences across various industries. Key features include automated wait time calculations, two-way communication via SMS, resource management for staff allocation, and detailed customer insights. It offers extensive customization and branding options. With a well-regarded API and integrations, Waitwhile can connect to existing technology stacks like CRMs and POS systems, creating a seamless journey for customers and empowering frontline teams.
Core Features
Queue Management
Manage walk-ins and virtual waitlists to reduce physical lines and customer wait times.
Appointment Scheduling
Allow customers to book appointments online and manage them from a central dashboard.
Automation
Automate tasks like wait time calculations and notifications to save time and improve efficiency.
Communication
Keep customers informed with real-time, two-way SMS and email updates and reminders.
Analytics & Reporting
Gain insights into customer flow, wait times, and service performance with powerful analytics.
Integrations & Api
Connect with existing tools and build custom workflows with a best-in-class API.
Supported Industries
Luxury Retail
Deliver personalized, premium experiences with clienteling data and appointment scheduling.
Retail
Enhance store efficiency, manage foot traffic, and improve customer satisfaction.
Government
Modernize public services with smart, intuitive tools for managing appointments and walk-ins.
Education
Streamline student services, manage campus appointments, and reduce wait times.
Healthcare
Optimize patient appointments, manage walk-ins, and improve the overall patient experience.