Sprinklr
The definitive AI-native platform for extraordinary customer experiences.
Supported Channels
30+
Product Suites
4 (Service, Social, Insights, Marketing)
Customers
1,000+ of the world's most valuable brands
About Sprinklr
Sprinklr offers a comprehensive, AI-powered platform designed to manage the entire customer journey across more than 30 digital and social channels. It enables enterprises to unify customer-facing teams and create a single source of truth for all interactions. The platform is divided into four main suites: Sprinklr Service for omnichannel contact center and customer support; Sprinklr Social for social media management, publishing, and engagement; Sprinklr Insights for real-time consumer and market intelligence from unstructured data; and Sprinklr Marketing for planning and executing global campaigns. By leveraging AI, Sprinklr helps brands automate workflows, gain actionable insights, and deliver consistent, personalized experiences at scale.
Unified-CXM Platform
Architecture
AI-native platform designed to unify all customer-facing functions.
Key Features
Integrations, Sandbox, APIs, Active Data Retention, Presentations, and Display.
Core Benefit
Eliminates data and team silos to provide a single, comprehensive view of the customer.
AI Capabilities
Ai Agents
Deploy intelligent AI agents for automated customer engagement and support.
Copilot
Always-on AI companion to automate workflows, surface insights, and assist teams.
Intelligence
Extract actionable insights from unstructured data across millions of online conversations.
Product Suites
Sprinklr Service
Omnichannel contact center, live chat, voice, conversational IVR, and workforce management.
Sprinklr Social
Social publishing, engagement, listening, advertising, and employee advocacy.
Sprinklr Insights
Social listening, competitive benchmarking, and product insights.
Sprinklr Marketing
Content marketing, campaign planning, social advertising, and unified analytics.