Kustomer
Your intelligent CX
Customers
600+
G2 Rating
5.0 from 500+ reviews
Automated Conversations
70% fully automated (customer quote)
About Kustomer
Kustomer provides a comprehensive, AI-driven platform designed to manage the entire customer relationship lifecycle. By creating a single timeline view for every customer, it offers both AI and human agents a complete history of their interactions, including purchases, support requests, and loyalty status. This customer-centric data model enables proactive and personalized support. Key features include native AI agents that learn and improve with every interaction, intelligent orchestration to route conversations, and deep workflow integrations. The platform is aimed at businesses in sectors like retail, travel, and finance, looking to optimize their support operations, empower their agents with contextual guidance, and turn customer service into a revenue-generating opportunity.
Platform Features
Crm
Provides a unified, customer-centric view of all data and interactions.
Omnichannel
Engage with customers across various channels from a single platform.
Reporting & Analytics
Actionable insights for leaders to make informed business decisions.
Workflows
Automate processes and orchestrate complex customer experience journeys.
AI Capabilities
Ai Agent Studio
Build, test, and deploy AI agents without complexity.
Contextual Guidance
Real-time AI assistance for human agents with a full picture of the customer.
Intelligent Orchestration
Real-time intent detection to route every interaction to the right resource.
Proactive Signals
Surface customer insights in the moment during conversations.
Pricing Plans
Enterprise Plan
Starts at $89 per user per month, billed annually.
Ultimate Plan
Starts at $139 per user per month, billed annually.
Minimum Requirement
Requires a minimum of 8 seats.
Ai Add-Ons
AI features are available at an additional cost.