Kayako
AI Help Desk and Customer Support Platform.
Automation Target
Automate 60% of support tickets
Reported Customer Savings
$500K yearly
About Kayako
Kayako provides a comprehensive, AI-powered help desk solution to automate and streamline customer support operations. The platform unifies conversations from various channels, including live chat, email, and social media, into a single dashboard for efficient management. Key features include a robust ticketing system, a customizable self-service portal for customers, and proactive support capabilities driven by AI. Kayako also offers tools for building an internal help desk to support employees. It's designed to help businesses reduce support costs, improve response times, and enhance the overall customer experience through automation and a centralized communication hub.
Core Platform Features
Ai-Powered Support
Utilizes AI for automated answers, proactive support, and intelligent workflows.
Omnichannel Support
Consolidates customer conversations from email, live chat, and social media into a single view.
Ticketing System
A robust system for tracking, managing, and resolving customer inquiries.
Self-Service Portal
Allows businesses to create a 24/7 help center and knowledge base for customers.
Use Cases
External Customer Support
Manage and resolve issues for external customers to improve satisfaction and loyalty.
Internal Help Desk
Provide internal support to employees for IT, HR, and other departmental requests.
Proactive Engagement
Automatically engage with customers based on their behavior to offer help before they ask.