Help Scout
A simple, human-centered customer service platform designed for growing businesses.
Businesses Supported
12,000+
Countries Served
140+
About Help Scout
Help Scout is a dedicated customer service platform that helps businesses manage their customer communications. Its core products include a Shared Inbox for collaborative email management, a Help Center for building knowledge bases, and Beacon for embedded live chat and self-service. The platform also offers proactive messaging tools and AI features to enhance agent productivity. Designed for support, success, and operations teams, Help Scout emphasizes ease of use and seamless collaboration, integrating with popular tools like HubSpot, Jira, Salesforce, and Slack to fit into existing workflows.
Core Products
Shared Inbox
Manage all your team's email conversations in one place with features like private notes and collision detection.
Help Center
Create a self-service knowledge base to empower customers to find their own answers 24/7.
Beacon
Embeddable widget for your site or app that provides live chat and help center article recommendations.
Messages
Send targeted, proactive messages to customers on your website to drive engagement.
Ai Features
Tools to summarize conversations, rephrase text, and access instant answers from your knowledge base.
Key Features
Automated Workflows
Automate routine tasks and create rules to tag, assign, and manage conversations efficiently.
Reporting
Track team performance, conversation volume, and customer satisfaction with built-in reports.
Integrations
Connect with over 50 tools, including HubSpot, Jira, Salesforce, Slack, and Shopify.
Customer Properties
See customer data from your own systems right inside the sidebar for better context.