Gorgias
The Conversational AI platform for Ecommerce.
Integrations
100+
Supported Stores
14,000+
Avg. First-Response Time Reduction
43%
About Gorgias
Gorgias provides a comprehensive helpdesk solution tailored for e-commerce stores on platforms like Shopify, BigCommerce, and Magento. It centralizes all customer communications into one feed, allowing agents to see the full context of a customer's history. The platform's key differentiator is its deep integration with e-commerce backends, enabling agents to view order details, issue refunds, and manage customer data without leaving the helpdesk. Gorgias uses AI and automation to instantly resolve a significant portion of common support inquiries, which frees up agents to focus on complex issues and revenue-generating opportunities. With features like revenue attribution and sentiment analysis, it aims to transform customer service from a cost center into a profit center.
Core Features
Unified Helpdesk
Manage conversations from email, live chat, phone, SMS, and social media in one place.
Ecommerce Integration
View and edit orders, refunds, and customer data from Shopify, BigCommerce, and Magento.
Ai & Automation
Use macros, rules, and AI-powered features to automate repetitive tasks and answer common questions.
Revenue Generation
Track sales generated by support agents and engage customers proactively with live chat campaigns.
Multi-Channel Support
Engage with customers on their preferred channels, including voice, SMS, and social media comments.
Supported Platforms
Shopify & Shopify Plus
Deep integration to view and manage orders, shipping information, and customer data.
Bigcommerce
Connect your BigCommerce store to manage customer support seamlessly.
Adobe Commerce (Magento)
Full support for stores running on the Magento platform.