Gladly
The only AI built for LTV CX that drives customer devotion.
Conversations resolved by AI
76%
Increase in CSAT
65%
First 30-day resolution rate increase
3x
Revenue per conversation
2.2x
About Gladly
Gladly offers a person-centric customer service platform that consolidates voice, email, SMS, chat, and social media interactions into one ongoing conversation stream. This approach empowers support agents with full historical context, enabling more personalized and effective service. The platform is built around the customer, not cases, which helps brands build loyalty and increase lifetime value (LTV). Gladly's AI capabilities automate routine tasks, provide agents with intelligent recommendations, and can fully resolve a high percentage of inquiries. It's designed for business users to configure and manage, promising quick implementation and tangible results like increased resolution rates and customer satisfaction.
AI Capabilities
Ai-Powered Resolution
Automatically resolves common customer inquiries across all channels.
Agent Assist
Provides agents with real-time suggestions and automates routine tasks.
Plain English Configuration
Allows non-technical users to create and manage AI workflows and business rules.
Seamless Handoff
Intelligently routes conversations from AI to human agents when necessary, with full context.
Platform Features
Omnichannel Communication
Manages voice, chat, SMS, email, and social media in a unified conversation.
Customer-Centric View
Organizes all interactions around individual customers, not tickets or cases.
Integrations
Connects with various e-commerce platforms, backend systems, and other business tools.
Reporting & Analytics
Provides insights into team performance, customer satisfaction, and conversation trends.
Key Differentiators
Lifetime Value Focus
Designed to build customer devotion and increase LTV through personalized engagement.
No-Compromise Ai
Balances automation and cost savings with genuine, human-centric customer experiences.
Rapid Implementation
Can be deployed in days, not months, using pre-built templates and guides.