Freshdesk
A modern, cloud-based helpdesk software for delightful customer support.
Customers
60,000+
Supported Languages
40+
Parent Company
Freshworks Inc.
About Freshdesk
Freshdesk is a flagship product from Freshworks that provides a comprehensive suite of tools for customer service and helpdesk support. It features a robust ticketing system that centralizes customer inquiries from various channels. Key capabilities include workflow automation to route tickets, a self-service knowledge base for customers, and integrated reporting and analytics to track team performance. Freshdesk supports extensive customization and integrates with hundreds of third-party applications, including CRM, e-commerce, and project management tools, making it a scalable solution for growing support teams.
Core Features
Ticketing System
Centralize and manage customer tickets from email, phone, chat, web, and social media.
Automation
Automate ticket routing, escalations, and repetitive tasks with intelligent workflows.
Knowledge Base
Create and maintain a self-service portal for customers to find answers quickly.
Reporting & Analytics
Track team performance, customer satisfaction, and key helpdesk metrics with built-in and custom reports.
Omnichannel Support
Engage customers across their preferred channels, including Email, Phone, Chat, and Social Media.
Platform & Integrations
Api Access
RESTful API for programmatic access to tickets, contacts, and other helpdesk data.
App Marketplace
Integrates with over 650+ third-party apps, including Slack, Salesforce, Jira, and Stripe.
Mobile Apps
Native apps for iOS and Android for agents to provide support on the go.