Bird
The all-in-one customer engagement platform to talk to your customers, wherever they are.
Customers
29,000+
Supported Channels
SMS, Voice, WhatsApp, Email, Instagram, and more
Headquarters
Amsterdam, Netherlands
About Bird
Bird has evolved from a CPaaS provider (MessageBird) into an all-in-one customer engagement platform. The platform is built around a central CRM and offers three main hubs: Bird Marketing, Bird Service, and Bird Payments. Businesses can manage customer conversations from channels like SMS, WhatsApp, Email, and Instagram in a single inbox, run omnichannel marketing campaigns, and handle payments through chat. Their powerful APIs allow developers to integrate these communication channels directly into their own applications, supporting use cases like notifications, two-factor authentication, and conversational commerce.
Communication APIs
Sms Api
Send and receive SMS messages globally for notifications, marketing, and 2FA.
Whatsapp Business Api
Engage with customers on WhatsApp for support and transactional messages.
Voice Api
Integrate voice calls, create IVRs, and manage phone numbers programmatically.
Email Api
Send and manage transactional and marketing emails at scale.
Platform Hubs
Bird Service (Inbox)
A unified inbox to manage customer conversations from multiple channels in one place.
Bird Marketing
Tools to build and automate omnichannel marketing campaigns across SMS, WhatsApp, and email.
Bird Payments
Collect payments directly within customer conversations and communication channels.
Developer Features
Sdks
Official libraries available for various programming languages including Python, Node.js, PHP, and Java.
Webhooks
Receive real-time updates on message status, incoming messages, and call events.
Flow Builder
A visual tool to build communication flows and automated workflows without extensive coding.