Ada
The trusted leader in agentic customer experience for enterprises.
Interactions Powered
6.4 Billion+
AI Agents Deployed
550+
Typical Annual Cost
$150,000 - $300,000+
Company Size
201-500 employees
About Ada
Ada provides a comprehensive platform for building and managing AI agents to automate customer service conversations at scale. It enables enterprises to create personalized, automated interactions across various channels including web chat, voice, email, and in-app messaging. Ada's platform is designed for high-volume support, targeting companies with over 300,000 annual conversations. The system includes a suite of APIs allowing developers to integrate with external systems, manage and sync end-user data in real-time, import knowledge articles, and export conversation data for analysis. Global brands like Square, Pinterest, and Sky use Ada to automate support and enhance customer experience.
Platform Capabilities
Supported Channels
Web Chat, Voice, Email, Social Channels, In-app Messaging
Ai Engine
Features a Reasoning Engine that generates responses in the user's language.
Knowledge Management
Allows importing and syncing knowledge articles to power AI agent responses.
Multilingual Support
Supports over 34 languages for voice conversations and more for text.
Developer & API Features
Integrations Api
Connect external applications to extend Ada's capabilities.
End Users Api
Create and manage end-user data to enable personalized conversations.
Data Export Api
Export conversation and user data to your own data warehouse for analysis.
Data Compliance Api
Manage and delete personal data to comply with privacy regulations.
Target Audience
Company Size
Enterprise
Conversation Volume
Designed for companies with at least 300,000 annual customer service conversations.
Notable Customers
Ancestry, IPSY, monday.com, Pinterest, Square, Sky