Narvar
The post-purchase platform for the world's most-loved brands.
Customers
1,500+ global brands
Consumers Touched
125M+ annually
Supported Languages
38
About Narvar
Narvar provides a comprehensive suite of software and APIs to manage the post-purchase journey for e-commerce brands. Its platform handles everything from order tracking and proactive customer communications to an end-to-end returns and exchanges management system. By providing branded tracking pages and a centralized portal for returns, Narvar helps retailers reduce 'where is my order?' (WISMO) inquiries and improve customer satisfaction. The platform leverages data from billions of consumer interactions to offer intelligent, personalized experiences. Narvar integrates with major e-commerce platforms like Shopify and BigCommerce, as well as various carriers and logistics providers, making it a central hub for retailers to manage and optimize their post-sale operations and build lasting customer loyalty.
Core Platform Features
Track
Branded, predictive, and proactive order tracking pages and notifications.
Notify
Personalized, timely, and automated shipping notifications via SMS and email.
Return & Exchange
A fully-managed returns solution with online portal, shipping labels, and drop-off locations.
Care
Integrates post-purchase data into customer service platforms to resolve issues faster.
Business Impact
Customer Loyalty
Turns post-purchase interactions into engaging experiences that drive repeat purchases.
Operational Efficiency
Reduces WISMO inquiries and automates the returns process.
Data & Analytics
Provides insights into shipping performance, carrier operations, and customer behavior.
Integrations
E-Commerce Platforms
Shopify, BigCommerce, Salesforce Commerce Cloud, Magento
Carriers
Extensive network of global and regional shipping carriers.
Customer Support
Integrates with platforms like Zendesk and Gorgias.