MessageBird
The all-in-one Customer Relationship Management (CRM) platform for Marketing, Service and Payments.
Customers
29,000+
Direct-to-carrier connections
240+
Supported Channels
10+
About MessageBird
MessageBird, which has rebranded to Bird, has evolved from a leading CPaaS (Communications Platform as a Service) provider into a comprehensive, all-in-one customer engagement platform. It empowers businesses to manage the full customer lifecycle through a suite of integrated tools. The platform's core consists of powerful APIs for developers to integrate omnichannel communication (SMS, Voice, WhatsApp, Instagram, Email) into their products. Beyond APIs, Bird offers a unified Inbox for support teams to manage all conversations in one place, a no-code Flow Builder for automating customer journeys, and marketing automation tools. With the integration of payments, businesses can now manage marketing, sales, support, and transactions from a single platform, aiming to eliminate data silos and create seamless customer experiences.
Communication Channels API
Sms
Programmable SMS for notifications, marketing, and two-factor authentication.
Official WhatsApp Business API for conversational commerce and support.
Voice
APIs for programmable voice calls, IVR, and text-to-speech.
Send and manage email campaigns and transactional emails.
Other Channels
Includes Instagram Direct Messages, Google Business Messages, and Telegram.
Platform Features
Inbox
A unified omnichannel inbox for customer service teams to manage conversations from any channel.
Flow Builder
A no-code automation tool to build communication workflows for IVRs, bots, and campaigns.
Crm
Centralized customer data and profiles to provide context across all interactions.
Payments
Accept payments directly within customer conversations and channels.