Loop Returns
The operations platform built for retention.
Brands
5,000+
Shopper Data Points
200M+
Total Funding
$175.63M
Uptime
99.9%
About Loop Returns
Loop provides a comprehensive suite of tools to manage the entire post-purchase journey for e-commerce brands, initially built for Shopify and now available on all platforms. Its AI-powered platform unifies order tracking, editing, returns, exchanges, fraud prevention, and shipping logistics. By encouraging exchanges over refunds and streamlining operations, Loop helps brands retain more revenue and protect margins. Key features include a customer-facing returns portal, automated return label generation, advanced analytics, and integrations with major e-commerce, logistics, and support systems. Their goal is to turn returns into a positive customer touchpoint that drives loyalty and future sales.
Core Product Suite
Returns+
Guides shoppers to exchanges or store credit instead of refunds to retain revenue.
Exchanges+
Makes it easy for customers to swap products instead of requesting refunds.
Shipping+
Streamlines reverse logistics with optimized return labels and routing.
Tracking+
Sends automated, branded delivery updates to reduce "Where is my order?" tickets.
Fraud+
Identifies abusive behavior and high-risk returns before they are approved.
Intelligence+
Uses data from millions of returns and shoppers to optimize policies and reduce risk automatically.
API & Integrations
Api Access
Provides REST API endpoints for return data and processing actions.
Authentication
Uses scoped API keys for secure access.
Webhooks
Offers webhooks to subscribe to real-time event notifications for returns.
Ecosystem
Connects with major e-commerce platforms, logistics providers (3PLs), and helpdesks.