KnowledgeBase.ai
AI-powered knowledge base at your customers’ service.
Free Trial
14 days
Core AI Features
AI Article Generation, AI Search
About KnowledgeBase.ai
KnowledgeBase.ai is a platform dedicated to building and managing both public, customer-facing help centers and private, internal knowledge bases. Its core functionality is enhanced by artificial intelligence, featuring an "AI QuickAnswer" for immediate search results and an AI Article Generator to accelerate content creation. The software is designed to scale with business needs, allowing users to operate and customize multiple knowledge bases from one account to align with different brands or products. By promoting 24/7 customer self-service, it aims to decrease case handling times and free up support agents to focus on more complex issues. It is part of the Text, Inc. suite of products, indicating potential for integration with tools like LiveChat and HelpDesk.
Key Features
Ai Quickanswer
Provides immediate, tailored answers to customer queries without needing them to scroll through full articles.
Ai Article Generation
Uses AI to create articles, titles, and keywords to save time on content creation.
Multiple Knowledge Bases
Manage different knowledge bases for various products or brands from a single dashboard.
Customization
Allows users to add their own logo, custom domain, and favicon to match their brand identity.
Seo-Friendly
Designed to help content rank higher in search engine results to attract more organic traffic.
Integrations
Part of the Text, Inc. product suite, alongside LiveChat, ChatBot, and HelpDesk.
Primary Use Cases
Customer Self-Service
Provide a 24/7 help center where customers can find answers to their questions independently.
Support Team Enablement
An internal knowledge base for support agents to quickly look up consistent, on-brand answers to customer questions.
Reduce Support Workload
Deflect common questions and issues by providing in-depth articles, allowing agents to focus on urgent tasks.