John Paul
The global leader in client loyalty and brand engagement through premium concierge services.
Parent Company
Accor Group
Service Availability
24/7
Global Offices
Europe, North America, Middle East
About John Paul
As a subsidiary of the Accor group, John Paul specializes in creating lasting relationships between brands and their customers. Their core offering is a 24/7 premium concierge service that can be customized and white-labeled. Beyond traditional concierge requests, they organize bespoke events and memorable experiences, and create engaging digital content for relationship marketing. John Paul primarily serves companies in the financial services, luxury, and automotive industries, helping them increase customer satisfaction and loyalty through high-touch, personalized services.
Core Service Offerings
Premium Concierge
Personalized, white-labeled concierge services available 24/7 for travel, dining, entertainment, and more.
Experiences & Events
Organization of extraordinary and memorable events for clients.
Relationship Marketing
Creation of engaging editorial content and digital marketing solutions to enhance the customer experience.
Digital Innovation
Utilizing AI and digital platforms to deliver seamless loyalty solutions.
Target Industries
Financial Services
Providing loyalty programs and concierge services for banks and insurance companies.
Luxury & Fashion
Enhancing the customer experience for high-end retail brands.
Automotive
Delivering premium services to customers of luxury car manufacturers.
Private Individuals
Offering an 'Elite Solution' for direct access to concierge services.