Intercom
The only helpdesk designed for the AI Agent era, with a natively integrated AI Agent.
Customers
25,000+
Integrations
350+
Fortune 500 Customers
90% of Fortune 500 use Intercom
About Intercom
Intercom provides a complete, AI-powered solution for customer service and engagement. Its core is an omnichannel helpdesk that unifies customer conversations from chat, email, social media, and more into a single inbox. The platform features Fin, a natively integrated AI agent to automate resolutions, alongside an AI-powered ticketing system and a Copilot assistant for human agents. Beyond support, Intercom offers tools for proactive customer engagement, including interactive product tours, in-app notifications, and targeted message sequences. With over 350 integrations and a flexible API, it connects with tools like Salesforce, Stripe, and Jira to provide a comprehensive view of the customer.
AI-Powered Helpdesk
Fin Ai Agent
A natively integrated AI chatbot that learns from human reps to resolve complex queries across all channels.
Omnichannel Inbox
Unifies conversations from email, chat, phone, WhatsApp, and social apps into a single workspace.
Ai-Enhanced Ticketing
Automatically categorizes, prioritizes, and routes support tickets to the appropriate team with full context.
Copilot For Agents
An AI assistant for human agents that surfaces answers, drafts replies, and summarizes conversations.
Proactive Engagement
Product Tours
Interactive guides to help onboard new users and highlight key features within your application.
Targeted Messaging
Build omnichannel message journeys using a no-code visual builder to target customers based on behavior and attributes.
Proactive Notifications
Keep customers informed about new features, issues, and updates via in-product messages and mobile push.
Platform & Integrations
App Store
Connects to over 350 integrations out-of-the-box, including Salesforce, Stripe, and Jira.
Rest Api
Offers a flexible and powerful API for building custom solutions and data synchronization.
Live Customer Intelligence
Access real-time records for every user with conversation history, behavioral data, and custom attributes.