Glassbox
See what your customers see and why they act the way they do on your digital platforms.
Digital Journeys Analyzed
Trillions
G2 Leader
Winter 2024
Compliance
GDPR & CCPA
About Glassbox
Glassbox provides a comprehensive Digital Experience Intelligence platform, enabling organizations to understand and optimize their digital customer journeys. The platform automatically captures, records, and analyzes every session on a company's website and native mobile apps. Key features include high-fidelity session replay, customer journey mapping, product analytics, and performance analysis. Glassbox helps product, marketing, and support teams to identify user friction points, resolve technical issues, and improve overall digital user experience. The company emphasizes a privacy-first approach, ensuring data is captured securely and in compliance with regulations like GDPR and CCPA. It serves global brands across industries such as finance, retail, and travel.
Core Platform Capabilities
Session Replay
Visually replay user sessions to see exactly what they experienced on your site or app.
Product Analytics
Analyze user interactions, funnels, and paths to understand behavior and improve features.
Customer Journey Mapping
Visualize cross-session and cross-channel customer journeys in real-time.
Performance Analytics
Monitor and analyze the performance of your digital properties, including errors and crashes.
Mobile App Analytics
Dedicated analytics and session replay for native iOS and Android applications.
Business Use Cases
Conversion Rate Optimization
Identify and remove friction points in funnels and user flows.
Bug & Error Resolution
Quickly find, understand, and fix technical issues impacting users.
Customer Support
Resolve customer complaints faster by seeing their exact experience.
Compliance & Risk
Ensure digital compliance with a complete, unalterable record of user interactions.