Front
The customer service platform that turns support into a growth engine.
Customers
8,500+
Funding
$204M+
Integrations
100+
About Front
Front is a comprehensive customer operations platform designed to centralize and streamline all external communication channels into one unified view for teams. It allows companies to manage shared inboxes for addresses like support@ or sales@, and also handles SMS, live chat, and social media messages. Key features include real-time collaboration with colleagues on customer inquiries, AI-powered automation for routing and prioritization, and deep integrations with other business systems like Salesforce, Jira, and Shopify. By combining the efficiency of a help desk with the familiarity of email, Front aims to help teams resolve issues faster, improve customer satisfaction, and operate more efficiently.
Core Communication Channels
Connect team emails like support@ and sales@, plus individual work emails.
Messaging
Manage SMS, WhatsApp, and social media messages (Facebook, Instagram, Twitter).
Live Chat
Engage with website visitors in real-time with Front's chat widget.
Voice
Integrates with voice platforms to log calls and voicemails.
Team Collaboration Features
Assignments & Ownership
Assign conversations to specific teammates to ensure clear ownership and accountability.
Internal Comments
Discuss customer issues internally within the conversation thread, without sending a public reply.
Shared Drafts
Collaborate on a response with teammates before sending it to the customer.
Collision Detection
See when a teammate is already viewing or replying to a conversation to avoid duplicate work.
Platform & Automation
Rules Engine
Automate workflows like routing, tagging, and SLA management based on custom triggers.
Analytics
Track team performance, conversation volume, response times, and customer satisfaction.
Integrations
Connect Front to 100+ other tools including CRMs, project management software, and data warehouses.
Ai Capabilities
Features include AI-generated summaries, response suggestions, and sentiment analysis.