Extend
The leading provider of product protection and shopper operations for merchants.
Trusted By
Over 800 merchants
Notable Customers
Peloton, iRobot, Harman, Advance Auto Parts
Customer Satisfaction
98% for claims experience
About Extend
Extend provides a full-stack product protection platform that allows any merchant to offer extended warranties and protection plans. The service is designed to be API-first, integrating with leading e-commerce platforms like Shopify, BigCommerce, and Magento for a seamless in-cart experience. Extend handles everything from offer presentation and compliance to claims adjudication and service delivery, using a network of rated underwriters. For customers, the claims process is designed to be simple and digital, handled through an online portal or a friendly chatbot named Kaley. This approach helps merchants generate new revenue streams while enhancing customer satisfaction and loyalty without the traditional overhead of insurance and warranty programs.
Product Suite
Product Protection
Offers extended warranties and accidental damage protection for a wide range of products.
Shipping Protection
Provides coverage for packages that are lost, stolen, or damaged during transit.
Extend Support
A suite of tools to help merchant support teams manage and resolve customer issues related to protected products.
Shopper Intelligence
Provides merchants with data and insights into post-purchase customer behavior and product performance.
Developer Platform
Offers Api
Integrate protection plan offers directly into your product pages, cart, and checkout.
Contracts Api
Manage the creation and cancellation of protection plan contracts.
Platform Integrations
Pre-built connectors for Shopify, BigCommerce, Magento, Salesforce Commerce Cloud, and more.
Sandbox Environment
A full-featured sandbox is available for development and testing purposes.