Document360
AI-powered knowledge base software to create a self-service resource for your customers and employees.
G2 Leader
Winter 2024
Integrations
30+
Languages Supported
40+
About Document360
Document360 enables organizations to build a world-class knowledge base with its powerful AI-driven search and content management features. It offers a state-of-the-art editor, version control, and analytics to monitor article performance. The platform supports both public-facing customer help centers and private internal wikis for employee training and information sharing. Key features include a rich WYSIWYG and Markdown editor, versioning and rollback, advanced security controls like IP restriction, and integrations with popular tools such as Zendesk, Intercom, Slack, Microsoft Teams, and Zapier to streamline workflows.
Content Management
Editor
Supports both Markdown and a What You See Is What You Get (WYSIWYG) editor.
Versioning
Automatic versioning for every article with rollback capabilities.
Analytics
Built-in analytics to track article performance, search queries, and team feedback.
Security
Role-based permissions, article-level access, and IP address restrictions.
AI Features
Eddy Ai Assistant
AI-powered assistant to help content producers create and enhance articles.
Ai Search
Improves search results by understanding user intent and context.
Content Suggestions
Provides suggestions for improving existing articles.
Customization & Integrations
Branding
Full customization of the knowledge base to match company branding.
Integrations
Connects with help desks (Zendesk, Freshdesk), chat (Intercom, Drift), collaboration (Slack, MS Teams), and more via Zapier.
Api Access
Provides a comprehensive set of APIs to manage articles, categories, and users programmatically.