Dialpad
The AI-powered customer intelligence platform for all your business communications and contact center needs.
Customers
30,000+
Proprietary AI Data
Over 6 billion minutes
Uptime SLA
100% available
Valuation
$2.2 Billion
About Dialpad
Dialpad provides a comprehensive, AI-powered customer intelligence platform that combines Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Its product suite includes business phone systems, an omnichannel contact center, sales dialers, and AI-driven tools for real-time transcription, sentiment analysis, and automated summaries. The platform is designed to run in a web browser, on desktop apps, and on mobile devices, offering flexibility for modern workforces. It integrates with key business tools like Salesforce, Zendesk, and Google Workspace to streamline workflows and provides a single source for analyzing customer interactions and improving performance across the organization.
Core Platform Products
Business Communications
Cloud-based business phone system with calling, messaging, and meetings.
Ai Contact Center
Omnichannel contact center solution for voice and digital channels with AI-powered agent assistance.
Ai Sales
Sales dialer and communication suite with real-time coaching and CRM integration.
Dialpad Apis
REST APIs and webhooks to integrate Dialpad's communication functionalities into other applications.
Artificial Intelligence Features
Ai Voice
Real-time transcription and analysis of every call.
Ai Meetings
Automated summaries, action items, and searchable transcripts for meetings.
Ai Scorecards
Automated quality assurance and performance scoring for agent interactions.
Ai Csat
Predictive customer satisfaction scores based on conversation analysis, without requiring surveys.