Customer.io
The customer engagement platform that turns data into personalized experiences across all channels.
Trusted by
9,000+ brands
Increase in click-through rates
28% (case study)
Increase in email conversion rates
22% (case study)
About Customer.io
Customer.io provides a comprehensive suite of tools for building and managing customer engagement workflows. Its platform is built around a flexible data model, allowing businesses to use real-time customer data to trigger and personalize messages. Core features include a visual workflow builder (Journeys), advanced audience segmentation, a cross-channel Design Studio, and detailed analytics. It supports various channels like email, SMS, push notifications, and WhatsApp. The platform also integrates with a wide range of tools and data warehouses and offers an AI Agent to help build and analyze campaigns. It is designed for enterprise scale, offering features like SOC 2 and HIPAA compliance to ensure data security.
Core Platform Features
Journeys
Visual workflow builder to create automated, multi-channel campaigns.
Audiences
Data-driven segmentation to target the right users with relevant messages.
Data & Integrations
Connect customer data from various sources to personalize experiences.
Ai Agent
An AI assistant to help build campaigns, analyze performance, and get recommendations.
Analytics
Reporting tools to measure campaign performance and surface insights.
Supported Communication Channels
Email Marketing
Build and send personalized emails.
Sms Marketing
Send targeted text messages.
Push Notifications
Engage users with mobile and web push notifications.
In-App Messages
Deliver messages to users directly within your application.
Whatsapp Marketing
Communicate with customers on WhatsApp.
Security & Compliance
Soc 2 Certified
Demonstrates commitment to data security and privacy.
Hipaa Compliant
Meets the standards for handling protected health information.
Gdpr Compliant
Adheres to data protection regulations for users in the EU.